What To Do When Your Greensboro Home Floods — Step-by-Step

The first 10 minutes — safety

• If water is near outlets, lights, or the panel, cut power at the breaker before entering
• Do not stand under sagging or stained wet ceilings — they can collapse without warning
• Keep children and pets out of the affected area
• If sewage is involved, wear closed shoes and stay out until pros arrive

Minutes 10–30 — stop the source

• Shut off the main water valve at the meter (turn clockwise until tight)
• If the source is rain through a roof or window, place a bucket and tarp interior containment
• If the source is sewer backup, do not flush or run any drains
• If the source is a specific appliance (washer, dishwasher, water heater), shut off its dedicated valve

Minutes 30–60 — protect and document

• Move furniture, electronics, and valuables to dry areas (or up on foil if you can't move them)
• Lift draperies and rugs off the floor
• Photograph and video every affected room, source, and item — before any cleanup
• Save the damaged source (broken hose, failed valve) if you can — insurers want to see it
• Call (336) 800-8297 for emergency extraction and drying
• Call your insurance carrier to open a claim

What NOT to do

• Don't use a household vacuum to extract water (electrocution and motor damage risk)
• Don't turn on ceiling fans or HVAC if ducts may be wet (spreads moisture and mold)
• Don't lift wet carpet or tile yourself — it's heavier and more contaminated than you think
• Don't start replacing drywall or flooring before extraction and drying are complete
• Don't sign anything from a 'storm chaser' contractor knocking on doors

Frequently asked questions